物流付款與退換貨
購物說明 Shopping Guide
PAYMENT METHOD/ 付款方式
Payment method includes ATM deposit, online banking and credit card. The postage stated in the payment link strictly for Malaysia & Singapore area only. Customers from other countries shall contact Maskmallow House (Registration.No. IP0473328-H) (“MH”) to confirm the orders and shipping fees. After the payment was done, an email shall be sent to customer’s mailbox for order confirmation and shipping progress.
付款方式有ATM存款、線上轉帳和信用卡支付。付款頁面所刊登的郵費只限馬來西亞和新加坡地區而已。其他海外客戶需接洽MH確認訂單和郵費事宜。一旦完成匯款，MH將會寄出FB信息/電郵通知關於訂單編號和出貨進度。
匯款銀行資訊
馬來西亞 MALAYSIA
匯款銀行：CIMB Bank
收款人姓名 Account holder：Maskmallow House
銀行帳號 Account no：8008473815
匯款銀行：Maybank
收款人姓名 Account holder：Ng Siang Bing
銀行帳號 Account no：158284037127
匯款銀行：Public Bank
收款人姓名 Account holder：Ng Siang Bing
銀行帳號 Account no：6406089536
新加坡SINGAPORE
匯款銀行：DBS Bank
收款人姓名 Account holder：Maskmallow House
銀行帳號 Account no：0189052118
匯款銀行：CIMB Bank Singapore
收款人姓名 Account holder：Maskmallow House
銀行帳號 Account no：2000579112
Please attach transaction receipt to inform us after transfer:
付款后，請附上匯款收據通知我們:
Fb page: http://m.me/maskmalloww
Whatapps: +6019-5282357
Wechat id: charmaineinthehouse
運費及到貨天數 Delivery Method and Timing
地區：西馬 West Malaysia
- 運費Postage RM 8
- 滿 RM 300 免運 Free Shipping
- 到貨天數：預計1~3個工作天 Working days
- 寄送方式：Poslaju/Gdex/Skynet / Ninja van
地區：東馬 East Malaysia
- 運費 Postage RM 12
- 滿 RM 300 免運 Free Shipping
- 到貨天數：預計1~4個工作天 Working days
- 寄送方式：Poslaju/Gdex/Skynet / Ninja van
地區：新加坡 Singapore
- 運費 Postage SGD 10
- 滿 SGD 200 免運 Free Shipping
- 到貨天數：預計1~5個工作天 Working days
- 寄送方式： Aramex/ Ninja van/ Simply Post
現貨將會在24工作小时内（不含假日）寄出，預購商品的預計發貨日期請留意公佈在臉書粉專封面照片。我們將會根據地區選擇最有效率的快遞公司。一旦包裹寄出后，MH將會發送電郵告知包裹的提單號碼(Tracking number)。估計將會在1-4天內收到包裹。MH不会对快遞公司造成的延誤所蒙受的损失作出赔偿及承担责任。
Ready stock items will be shipped within 24 working hours (exclude public holidays) while pre-order items delivery date please trefer to MH facebook fans page cover photo. Parcels will be delivered through courier service of our choice. After delivery, MH shall send a notification through email regarding the tracking number respectively. It estimate takes about 1-4 working days to receive the parcel. MH shall not be liable for compensation caused directly or indirectly by any delay in the delivery of the goods.
活動變更說明 Event alterations
MH reserves the right to cancel or postpone or alter the promotion, contest/free gift, product delivery date and time. MH commits itself to offer the customers an alternative way to full refund / exchange goods and MH shall not be liable for any costs or losses incurred by the customers including but not limited to the reimbursement in respect of any other consequent expenses as a result of such alteration.
MH将保留着取消，延后或更改促銷/抽獎競賽/免費禮物/ 貨品運送時間和日期。如果包裹不能如期寄出，MH承诺将会为客戶提供全額退款或替換商品但是MH不会对他们的变动导致客戶所蒙受的损失作出赔偿及承担责任。
取消訂單與退款 Cancellation and Refund Policies
Customers shall inform MH within 5 hours to cancel order from the date of the payment made (regardless partial or full payment). Failing to inform before delivery shall be treated as non-refundable.
客戶必须在付款后的5小時內通知并取消訂單，如客戶不能在出貨前告知将一律被视为無法申請退款作處理。
- Refunds are applicable within 5 hours (before the parcels are delivery) counting from the order confirmation date of the customers.
已購買還没收到貨品的客戶，允许在訂單寄出前的5小時前申请退款。
- Refunds are applicable if the participants have received defective/damaged products (not included the packaging/box), and could provide picture or video as evidence.
如果收到故障或破損的商品(不包括紙盒包裝)，客户因为不满意并能提供相關相片或影片为证，可以申请退款。
- Refunds are paid either by online transfer. It takes 24 hours for a refund to be issued.
退款由線上轉帳支付，将会在24小時內处理